Returns and Refund Policy
To be eligible for return and refund, your product must meet the following criteria:
- Be an authentic Deckers X Lab product
- Purchased within the last 30 days
If your product does not meet all of the above criteria, it may still be eligible for return and refund under our warranty policy. Please refer to our warranty policy here.
Please note, footwear returns must be sent back as a complete pair. Incomplete or mismatched pairs will not be accepted.
Return to Store
We now accept any product purchased online at deckersxlab.com or an official Deckers X Lab concept store to be returned directly in our concept stores*.
Click here for a list of Deckers X Lab concept stores.
*Proof of purchase required for in-store returns
Whether you purchased your item online or in a store, you have the option to send your product back to our warehouse for refund within 30 days of original purchase. To start your return process, please click on the following link: