* FREE STANDARD SHIPPING ON ALL ORDERS & FREE RETURNS WITHIN 30 DAYS OF PURCHASE *

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FAQ

Product & Production

Our products are built around an anatomic medium width performance running last, providing a comfortable fit for a wide variety of feet.

Nope! Our shoes are crafted around a true-to-fit last, and the Looped Pure wool and sheepskin linings is very forgiving!

Each material is selected to provide ultimate performance and comfort with sustainability as a top priority. Click here for a transparent look into our commitment into responsible sourcing. For those of you who are interested in specific information about our materials, we include a detailed technology tab on each product page.

Our shoes are made in contracted factories in China. As part of the Deckers Brands network, all contracted factories sign the Deckers Brands Ethical Supply Chain Code of Conduct and are audited annually. Click here to view all of our policies.

There is no limit per order! Every Deckers Lab product is a limited edition. If you have questions regarding availability, or pre-orders, please contact us

Yes! Sustainability is at the core of our design and production process. We are committed to building a better future for our planet. For more about our initiatives, click here!

You can find us at 250 Coromar Drive, Goleta, CA 93117, every Monday through Saturday from 10 a.m. to 6 p.m. If there is a product you are interested in or are wondering about future offerings, drop us an email

Yes you can! Come visit us at 250 Coromar Drive, Goleta, CA 93117, every Monday through Saturday from 10 a.m. to 6 p.m. We will be happy to help you find your pair.

Orders & Delivery

Nope! Just go ahead and check out!

We offer standard free shipping within the United States. Overnight and two-day shipping are available for an extra fee.

Currently, orders may only be shipped to the United States. However, feel free to contact us to know more about placing orders outside the US. We expect to expand in the near future, and if you would like to see our products elsewhere, let us know! 

Tracking information can be found in the shipping confirmation email. Or track here.

Order confirmation will be sent when you complete your checkout. Shipping confirmation will be sent when your order is shipped.

We accept returns and provide a full refund. Our support team is here to help to find your pair!

Payment & Refunds

Your order receipt will be included in the order confirmation email. If you haven’t received this email or need a copy of your receipt, let us know!

You will receive confirmation of your refund once the item has been received at our processing center.

Returns

Our standard return policy is 30 days, no questions asked. To begin a return, click here!

To begin a return, click here!