FAQ
Product Questions
How do the shoes fit?
Our products are built around an anatomic medium width performance running last,
providing a comfortable fit for a wide variety of feet.
Do I need to order a different size than normal?
Nope! Our shoes are crafted around a true-to-fit last, and the Looped Pure wool and sheepskin linings is very forgiving!
What are the shoes made from?
Each material is selected to provide ultimate performance and comfort with
sustainability as a top priority. Click here for a transparent look into our commitment into responsible sourcing. For those of you who are interested in specific information about our materials, we include a detailed technology tab on each product page.
Where are the shoes manufactured?
Our shoes are made in contracted factories in China. As part of the Deckers Brands
network, all contracted factories sign the Deckers Brands Ethical Supply Chain Code of Conduct and are audited annually. Click here to view all of our policies.
Is there an order quantity limit?
There is no limit per order! Every Deckers X Lab product is a limited edition. If you
have questions regarding availability, or pre-orders, please contact us!
Are the materials sustainably sourced?
Yes! Sustainability is at the core of our design and production process. We are
committed to building a better future for our planet. For more
about our initiatives, click here!
Where can I buy your shoes in store?
You can find us at 250 Coromar Drive, Goleta, CA 93117, every Monday through Saturday
from 10 a.m. to 6 p.m. If there is a product you are interested in or are wondering about future offerings, drop us an email.
Can I try them on first?
Yes you can! Come visit us at 250 Coromar Drive, Goleta, CA 93117, every Monday through
Saturday from 10 a.m. to 6 p.m. We will be happy to help you find your pair.
Do I need to set up an account to order?
Nope! Just go ahead and check out!
What shipping methods do you use?
We offer standard free shipping within the United States. Overnight and two-day shipping
are available for an extra fee.
Can you ship internationally?
Orders may only be shipped to the United States.
How do I know when my order will arrive?
Tracking information can be found in the shipping confirmation email. Or track here.
When will I receive order/shipping confirmation?
Order confirmation will be sent when you complete your checkout. Shipping confirmation will be sent when your order is shipped.
Can I change/cancel my order?
We accept returns and provide a full refund. Our support team is here to help to find your pair!
When will I receive my order receipt?
Your order receipt will be included in the order confirmation email. If you haven’t received this email or need a copy of your receipt, let us know!
When will I receive my refund?
You will receive confirmation of your refund once the item has been received at our processing center.
Can I return my shoes?
Our standard return policy is 30 days, no questions asked. To begin a return, click here!
How do I return my shoes?
To begin a return, click here!