Help Center

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The Deckers X Lab warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to Deckers X Lab which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that Deckers X Lab can offer credit but does not perform repairs at this time.

Please stay tuned as we may offer repairs as Deckers X Lab evolves.

Warranty Covers Authentic Product

Applies to authentic product purchased directly from deckersxlab.com or a Deckers X Lab concept store.

Not Covered by Warranty:
- Item(s) over 1 year old from date of purchase.
- Normal wear and tear.
- Accidental damage.

- Water damage.

Sheepskin Is a Natural Material

- It absorbs color differently from product.

- Color may vary.

- Don’t get sheepskin wet.

- Exposure to moisture can permanently damage sheepskin.

Email us 24 hours a day by clicking the link below.

Everything we develop at Deckers X Lab is with input from our customers.

Visit us to learn the stories behind our products, try them on for yourself, and connect with our team of innovators –
we are eager to share the Deckers X Lab experience and are excited to hear what you think.

Deckers X Lab Store

6601 Hollister Avenue

Goleta, CA 93117

Every Tuesday through Saturday 11 a.m. - 4 p.m.