Hi, we're sorry to hear that you need to return or exchange your shoes.
We'll do everything we can to help you.
In the meantime, your feedback will help us make things better by making better things.
Please submit this survey to start your return/exchange.RETURN / EXCHANGE
The Deckers X Lab warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to Deckers X Lab which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that Deckers X Lab can offer credit but does not perform repairs at this time.
Please stay tuned as we may offer repairs as Deckers X Lab evolves.
Warranty Covers Authentic Product
Applies to authentic product purchased directly from deckersxlab.com or a Deckers X Lab concept store.
Not Covered by Warranty:
- Item(s) over 1 year old from date of purchase.
- Normal wear and tear.
- Accidental damage.
- Water damage.
Sheepskin Is a Natural Material
- It absorbs color differently from product.
- Color may vary.
- Don’t get sheepskin wet.
- Exposure to moisture can permanently damage sheepskin.WARRANTY
Email us 24 hours a day by clicking the link below.Email Us
Everything we develop at Deckers X Lab is with input from our customers.
Visit us to learn the stories behind our products, try them on for yourself, and connect with our team of innovators –
we are eager to share the Deckers X Lab experience and are excited to hear what you think.
Deckers X Lab Store
6601 Hollister Avenue
Goleta, CA 93117
Every Tuesday through Saturday 11 a.m. - 4 p.m.